Repair progress
TO THE SERVICE CENTRE
Inbound parcel
BACK TO YOU
Return parcel
Add your shipping details
Enter the carrier and tracking number from your shipping receipt.
INTERACTIVE PREVIEW — sample data only. No courier is booked and no customer is notified.
DEDEPU SERVICE
Service workspace
Review assigned repairs and record return shipping details.
Your repair reference is generated after you submit an application. Sign in with the same customer account and select a repair from My repairs below.
My repairs
Only repairs assigned to your service centre are available here.
Select a repair to review the equipment and return shipment.
Repair Number
Add inbound shipment
After arranging customer collection, enter the carrier and tracking number for the parcel going to this service centre. The customer can view it on their repair status page.
Feedback issues
Customer Shipment Details
Complete repair & add return shipment
Confirm repair completion and record the return label. The customer sees “shipped” after the carrier confirms collection.
Saved return shipment
Change shipment/tracking number
Use this only to correct an incorrectly entered carrier or tracking number. The previous shipment is retained in the correction history. Delivery status will be recalculated from the corrected tracking number.
Return shipment correction history
Preview test controls · simulated logistics only
Use these controls to test carrier updates. They do not query or contact a courier.
Official service workspace
Review repair requests across all countries and service centres. Repair staff continue to manage only their assigned repairs.
Verifying administrator access…
Sign in with your DEDEPU administrator accountAll repair requests
Service staff permissions
Each staff member can only view and manage repairs assigned to their service centre. Changing their centre replaces their previous access.